scenarios / audio samples emba-Thesis - Free Audiobook
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Language: German
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1 / 22204_eMBA_Szenario1_v1_fin
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2 Chapter(s)
- 1. 2204_eMBA_Szenario1_v1_fin
- 2. 2204_eMBA_Szenario2_v1_fin
About
Two different scenarios were used in the study. Group A is presented with scenario 1 (call and interaction with a real person) and group B with scenario 2 (call to an inbound centre with an IVR system and a real person). The items are identical for both groups, only the audio examples differ.
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